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Returns & Cancellations
What to do
Please log in to your account and use the returns option. This will issue you with a returns number and allow you to ask any questions relating to the problem. Below, is the full details of our returns policy.
Returns Policy (Standard - excludes personalised and self-assembled products)
If you are unfortunate enough to receive goods from us that have been damaged or are faulty in any way, please let us know immediately. Providing you let us know within 7 working days of receipt, we will be able to arrange a refund or replacement. We may also request that you make the goods you wish to return available for collection. The cost of returning the goods is the responsibility of the customer, except when the goods are damaged or faulty, or we have despatched incorrect items.
You are entitled to change or cancel your order for any reason for up to 7 working days after you receive your order. Any cancellation or alteration must be notified to us by email, post or fax. A full refund will be provided.
Where possible, please return unwanted items with their original packaging. Reasonable care should have been taken of any goods being returned.
Personalised Returns
Personalised items that have been personalised to order cannot be returned unless faulty.
Self Assembled Returns
Items that have been self-assembled (partly or completely) can only be returned if faulty. Self-assembly items that have not been assembled are subject to our standard returns policy.
Your statutory rights as a consumer are not affected.
Please log in to your account and use the returns option. This will issue you with a returns number and allow you to ask any questions relating to the problem. Below, is the full details of our returns policy.
Returns Policy (Standard - excludes personalised and self-assembled products)
If you are unfortunate enough to receive goods from us that have been damaged or are faulty in any way, please let us know immediately. Providing you let us know within 7 working days of receipt, we will be able to arrange a refund or replacement. We may also request that you make the goods you wish to return available for collection. The cost of returning the goods is the responsibility of the customer, except when the goods are damaged or faulty, or we have despatched incorrect items.
You are entitled to change or cancel your order for any reason for up to 7 working days after you receive your order. Any cancellation or alteration must be notified to us by email, post or fax. A full refund will be provided.
Where possible, please return unwanted items with their original packaging. Reasonable care should have been taken of any goods being returned.
Personalised Returns
Personalised items that have been personalised to order cannot be returned unless faulty.
Self Assembled Returns
Items that have been self-assembled (partly or completely) can only be returned if faulty. Self-assembly items that have not been assembled are subject to our standard returns policy.
Your statutory rights as a consumer are not affected.